Cancel any time
Your JOB subscription is billed weekly in advance. You can cancel at any time from your dashboard settings. Cancelling stops the next renewal, and you keep access until the end of the week you've already paid for. There are no cancellation fees.
Refunds
Because you can cancel any week, we don't refund partial weeks or unused time, except in the cases below.
We will refund you if:
- you were charged twice, or charged after you cancelled;
- JOB didn't work for a significant part of the week you paid for because of a fault on our side;
- we close your account without a good reason under our terms (we refund the unused part of the week).
Your rights under Australian Consumer Law
Our services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure with the service, you're entitled to cancel and to a refund for the unused portion, or to compensation for its reduced value. Nothing in this policy limits those rights.
How to ask for a refund
Email support@trykelpe.com from your account email and tell us what happened. We'll reply within 5 business days. Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 business days.
Please contact us before raising a chargeback with your bank; it's usually faster to sort out with us directly.